Yes, I understand now how it's working, but I have to agree with Chris that however "correct" it might be according to the LDS standard, it's not logical or rational in a purely genealogical or biological sense, since neither I nor my parents are (obviously) solely derived from our paternal line alone, but from both their paternal and maternal lines (in the case of my parents) and from all four lines in the case of myself. It's inconsistent and illogical to imply that we are only derived from our paternal lines, and seems to reflect a patronymic naming system that is of course far from universal. But as I say, I don't use this colouring system myself anyway, so I'll leave it to others to argue the relative merits of a gender-neutral versus a paternal-based convention! ;-)
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Re: Colour coding not correct after latest update
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Re: A YMMV pseudo-solution
NAS and USB drive have always been slow.
I do NOT use them for prime storage or do I use the Cloud for any storage.
I have 3 machines and I use True Image and an external USB drive for the image file.
1-4TB drives why would one need to use an NAS or USB external drive for local storage?
I do NOT use them for prime storage or do I use the Cloud for any storage.
I have 3 machines and I use True Image and an external USB drive for the image file.
1-4TB drives why would one need to use an NAS or USB external drive for local storage?
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Re: A YMMV pseudo-solution
I keep *everything* on my NAS, and then back it up nightly. I am in IT as a profession, so I have scheduled redundant backups. Also, as I mentioned, I never had any issue until the move from TreeSync-->FamilySync. Obviously the sync methodology is different somehow. In fact, FTM is the only application of the dozens I use on a daily basis, that has any issues at all.
I also should highlight that disks on workstations/notebooks/laptops are virtually always single-disk setups; if that disk fails, then you're SOL. Networked storage, at least in my case, is a RAID setup; I can lose up to two disks (although it makes me shudder to consider that) with no loss of data.
If there is one guiding tenet to utilizing technology as a dependency that 30 years has taught me, it's paranoia. :)
--Richard
I also should highlight that disks on workstations/notebooks/laptops are virtually always single-disk setups; if that disk fails, then you're SOL. Networked storage, at least in my case, is a RAID setup; I can lose up to two disks (although it makes me shudder to consider that) with no loss of data.
If there is one guiding tenet to utilizing technology as a dependency that 30 years has taught me, it's paranoia. :)
--Richard
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Managing Adoptive Family in Genealogy Software - I Need Suggestions
I've backed myself into a corner and would appreciate some suggestions. I use Family Tree Maker 2017, but I suspect the situation would be the same regardless of software.
My mother was adopted. When my sister and I began researching our family, we included her adoptive ancestors in our tree because it was what we had and they were our family as we knew it. We have since obtained sufficient documents to allow us to research her biological ancestors, currently managing those within an entirely separate tree. For several reasons, we would now like to have our two biological families in the same tree, without losing our adoptive family. I'm considering two options.
1) I can export our paternal family from our first tree and merge it with the second tree. Not as easy as it sounds, but it's workable. This option presents some issues because many of our mother's references refer back to people and source documents that would no longer be part of her tree (her adoptive family).
2) I think I can merge the two trees as they currently exist, so that the new tree includes our biological paternal ancestors, biological maternal ancestors, AND adoptive maternal ancestors. The complexity of that option, along with the possibility for confusion concerns me a little.
Anybody dealt with a similar situation? Any suggestions? Thanks for your help.
My mother was adopted. When my sister and I began researching our family, we included her adoptive ancestors in our tree because it was what we had and they were our family as we knew it. We have since obtained sufficient documents to allow us to research her biological ancestors, currently managing those within an entirely separate tree. For several reasons, we would now like to have our two biological families in the same tree, without losing our adoptive family. I'm considering two options.
1) I can export our paternal family from our first tree and merge it with the second tree. Not as easy as it sounds, but it's workable. This option presents some issues because many of our mother's references refer back to people and source documents that would no longer be part of her tree (her adoptive family).
2) I think I can merge the two trees as they currently exist, so that the new tree includes our biological paternal ancestors, biological maternal ancestors, AND adoptive maternal ancestors. The complexity of that option, along with the possibility for confusion concerns me a little.
Anybody dealt with a similar situation? Any suggestions? Thanks for your help.
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Re: Managing Adoptive Family in Genealogy Software - I Need Suggestions
Merging should not be an issue.
But just make sure that you have both parents flagged to show which is biological and which are adoptive parents, before the merge.
But just make sure that you have both parents flagged to show which is biological and which are adoptive parents, before the merge.
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Re: A YMMV pseudo-solution
It is true that some apps just don't play well on NAS storage. I use my internal SSD as the primary location for application data and use Storage Craft's backup to back it up to an external NAS drive every couple of hours. Nothing I am doing is so critical that I can't afford to lose a couple of hours of work.
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Sync Logs - Where do I find them?
Hi,
Trying to clear an error on sync but can't find any sync logs to see if they can offer any help. Where are they held in FTM and Ancestry, if at all?
The error is a Media: 1 not complete - process error.
I have already cleared all the missing media items, but still get the error.
Tks
Trying to clear an error on sync but can't find any sync logs to see if they can offer any help. Where are they held in FTM and Ancestry, if at all?
The error is a Media: 1 not complete - process error.
I have already cleared all the missing media items, but still get the error.
Tks
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Re: Sync Logs - Where do I find them?
The sync logs only exist if you have turned the option on. And, unfortunately, they hold no information about the media not complete error.
They are not kept, unless you keep them, after they appear. I save my sync logs, as PDFs, as part of my research log.
Instructions for creating the sync log are on P 240 of the Companion Guide, under the Help tab, in FTM.
They are not kept, unless you keep them, after they appear. I save my sync logs, as PDFs, as part of my research log.
Instructions for creating the sync log are on P 240 of the Companion Guide, under the Help tab, in FTM.
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Re: Sync Logs - Where do I find them?
As well as the optional Change log that Burgess describes, each sync always creates a Sync log which lists each media item being synced, and which MAY give a clue to the file causing your error. You don't need to explicitly switch on the sync logging, and you can find them in your %TEMP%\FTM directory (just paste that into a Windows explorer window to open it). You should see a number of zip files with long names, with one ending in "SyncMediaLog.zip". Opening that zip, you should find a number of folders in it with the date and time of each sync, and each in turn containing an XML file. If you open the XML file (for which you'll need to supply the password NGDuck) you should see details of the media items being synced, as in the attached screenshot.
When I had the same problem, with a "media not complete - process error", the log contained details of an Ancestry server error - essentially FTM was requesting a file from Ancestry but that was failing with an internal error on Ancestry's server. Interestingly, the error eventually went away of its own accord after a week or two, so I presume Ancestry fixed a bug or database corruption at their end.
When I had the same problem, with a "media not complete - process error", the log contained details of an Ancestry server error - essentially FTM was requesting a file from Ancestry but that was failing with an internal error on Ancestry's server. Interestingly, the error eventually went away of its own accord after a week or two, so I presume Ancestry fixed a bug or database corruption at their end.
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Re: Managing Adoptive Family in Genealogy Software - I Need Suggestions
Thanks for your response. I’m leaning toward the merge option since it feels like a more complete solution. And thanks for the flagging tip, I appreciate your help.
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Re: Managing Adoptive Family in Genealogy Software - I Need Suggestions
I agree, merging seems the best solution. I recently merged my own and my partners trees (about 4,000 plus 500), and it seems to have gone smoothly, though of course you should always take backups of both trees beforehand, just in case. I don't have very much faith in FTM's duplicate checking, so if you have any people who are in both trees (perhaps just your mother?), I suggest you don't ask FTM to merge duplicates automatically during the merge, but do that manually afterwards using the "Person > Merge two specific individuals" menu option.
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Re: A YMMV pseudo-solution
To do a bit of further testing, I did some install/syncs on 5 more computers: Another laptop with a 10K HDD, one with a older 7500 disk, another with a USB2 external, with a USB3 external, all with 16GB RAM--and one with 128GB RAM but attached to the NAS.
Results:
Local HDD at 10K, local USB3 - worked fine
Local 7500 HDD, USB2, and NAS - Nope
The takeaway, to distill all this down, is:
1. FTP pre-2014.1 worked fine with data on network storage or a slow local disk.
2. FTM now is very sensitive about the speed of the storage layer. If you're having sync issues, one possible thing to try is to get all data and media local on as fast a storage subsystem as you can.
That is all, over and out.
Results:
Local HDD at 10K, local USB3 - worked fine
Local 7500 HDD, USB2, and NAS - Nope
The takeaway, to distill all this down, is:
1. FTP pre-2014.1 worked fine with data on network storage or a slow local disk.
2. FTM now is very sensitive about the speed of the storage layer. If you're having sync issues, one possible thing to try is to get all data and media local on as fast a storage subsystem as you can.
That is all, over and out.
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Re: A YMMV pseudo-solution
Nice troubleshooting. Hopefully it will help some other FTM users with sync issues.
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Re: These people cannot be attached
Hi,
Im having the same issue, except I don't have any weird connections in my ancestory tree. I bought the software to be able to print the reports etc, and now I'm completely missing my husband's whole grandmother branch - when it synchs, it wont transfer. however, her whole line is listed in my list of people...so why wont it fill itself in? I tried to add a wife to his grandpa, but it gives me this error message. Any help??
Im having the same issue, except I don't have any weird connections in my ancestory tree. I bought the software to be able to print the reports etc, and now I'm completely missing my husband's whole grandmother branch - when it synchs, it wont transfer. however, her whole line is listed in my list of people...so why wont it fill itself in? I tried to add a wife to his grandpa, but it gives me this error message. Any help??
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Re: FTM November, 2010 2011 service pack 1 update
Not right before uploading it, but I will try that. No matter what happens, I certainly appreciate you taking the time to help and offer suggestions- that is more than what I got from anyone else.
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Re: FTM November, 2010 2011 service pack 1 update
Russ,
Thank you.. I've been over that page a number of times and nothing seems to help. Each time I try to upload to Ancestry.com it crashes. Each time I try to download my file to a GEDCOM file, it crashes as well. I just don't understand what would cause it to crash in those two instances.
Brian
Thank you.. I've been over that page a number of times and nothing seems to help. Each time I try to upload to Ancestry.com it crashes. Each time I try to download my file to a GEDCOM file, it crashes as well. I just don't understand what would cause it to crash in those two instances.
Brian
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Re: FTM November, 2010 2011 service pack 1 update
Russ,
Thank you for the reply. I have had nearly every version of FTM since the begining. FTM 16 worked perfectly but my file was too large and simply stopped allowing me to enter any more data, forcing me to upgrade. I had FTM 2010 and now 2011, both of which exhibit the same disfunction. I even bought a new computer in November of '10 thinking the old one was not up-to-date enough.
To make this short, it takes forever to load, when it comes up I go "off line" (doesn't matter) and it takes forever to enter a fact into a field or do anything. After it is up for about 3-4 min, I can type in a fact. It then sits and thinks for a min or two. I might get two or three facts entered and it crashes. A message comes up suggesting I compact the file (which I have done repeatedly to get it down to the 0.00%, etc., etc.). It really acts up when I try to add a person. It wants to crash all the time. I can spend an hour adding photos to people without a problem, the out of the blue it will crash just trying to navigate from person to person.
It won't let me download to a GEDCOM- it crashes after getting to about 4% every time. It won't let me upload to Ancestry.com, it crashes every time it starts to analyze the file. I have thousands of photos and nearly 280K people. I honestly think the software can't handle this size of file. They tried to say my file is corrupted, but it was working fine before FTM 2010. Even if it is, what can be done to repair the file- can a computer expert fix something like that?
What irritates me worse is that multiple e-mails/messages only nets me a run-around. I sent a certified letter last week and included "exhibits" (screen shots of the error messages I get while attempting the above actions, which is the same error when working with the program) and all kinds of documentation to fully explain everything, down to my computer specs and FTM file & data specs/stats.
I get an extremely brief, inpersonal e-mail in return stating that they have no answers or further responses. What a response for a customer that has been loyal for nearly 20 years, not to mention the subscription I pay every year for Ancestry.com.
I know I'm not the only person with similar problems but they just washed their hands of my situation since they have so many other customers- what's the loss of just myself, right?
I can't afford to lose or not be able to work with a family tree that I have spent 25 years building. How can one count the hours let alone the amount of data that could potentially be lost? Yes, I back it up, but at this point, the program is nearly unusable- it takes literally hours to input data that used to take 20 minutes since I've upgraded.
Any insight or suggestions would certainly be welcome. I've already tried all of the steps that they have outlined that goes from compacting the file down to the Gedcom thing.
Thank you for the reply. I have had nearly every version of FTM since the begining. FTM 16 worked perfectly but my file was too large and simply stopped allowing me to enter any more data, forcing me to upgrade. I had FTM 2010 and now 2011, both of which exhibit the same disfunction. I even bought a new computer in November of '10 thinking the old one was not up-to-date enough.
To make this short, it takes forever to load, when it comes up I go "off line" (doesn't matter) and it takes forever to enter a fact into a field or do anything. After it is up for about 3-4 min, I can type in a fact. It then sits and thinks for a min or two. I might get two or three facts entered and it crashes. A message comes up suggesting I compact the file (which I have done repeatedly to get it down to the 0.00%, etc., etc.). It really acts up when I try to add a person. It wants to crash all the time. I can spend an hour adding photos to people without a problem, the out of the blue it will crash just trying to navigate from person to person.
It won't let me download to a GEDCOM- it crashes after getting to about 4% every time. It won't let me upload to Ancestry.com, it crashes every time it starts to analyze the file. I have thousands of photos and nearly 280K people. I honestly think the software can't handle this size of file. They tried to say my file is corrupted, but it was working fine before FTM 2010. Even if it is, what can be done to repair the file- can a computer expert fix something like that?
What irritates me worse is that multiple e-mails/messages only nets me a run-around. I sent a certified letter last week and included "exhibits" (screen shots of the error messages I get while attempting the above actions, which is the same error when working with the program) and all kinds of documentation to fully explain everything, down to my computer specs and FTM file & data specs/stats.
I get an extremely brief, inpersonal e-mail in return stating that they have no answers or further responses. What a response for a customer that has been loyal for nearly 20 years, not to mention the subscription I pay every year for Ancestry.com.
I know I'm not the only person with similar problems but they just washed their hands of my situation since they have so many other customers- what's the loss of just myself, right?
I can't afford to lose or not be able to work with a family tree that I have spent 25 years building. How can one count the hours let alone the amount of data that could potentially be lost? Yes, I back it up, but at this point, the program is nearly unusable- it takes literally hours to input data that used to take 20 minutes since I've upgraded.
Any insight or suggestions would certainly be welcome. I've already tried all of the steps that they have outlined that goes from compacting the file down to the Gedcom thing.
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Re: FTM November, 2010 2011 service pack 1 update
I have tried everything to get answers- even writing a certified letter detailing everything, but I got a quick e-mail back pretty much washing their hands of the situation and saying they have no further help or "responses." Wow, that's great customer service for a loyal customer of so many years.
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Re: FTM 2011 First Thoughts
I'm totally disgusted. I've been a loyal user of FTM since the beginning. The older versions worked perfectly until my file grew to 2GB and I hit a brick wall. The software would not allow me to add anymore data beyond that. I was forced to convert to a newer version and then the problems began. FTM 2010 was a disaster. It was agonizingly slow and crashed every few minutes making it virtually unusable.
I just bought a new computer this very week and although the program "initializes" and loads faster, it is still slow and crashes every few minutes. I've tried re-installing it. I've tried deleting file folders in the "App Data" folder, I've compacted the file as per the message that comes up when I try to re-open it after crashing.
I have 287K names and a few thousand photos. I have Windows 7 64bit with 6GB of Ram and a 1 terabite hard drive with broadband cable internet (which shouldn't matter).
I'm lucky to open the program and type in 3 or 4 facts/dates, etc. and it crashes, especially when navigating from name to name or adding a name. I'm completely fed up, especially after spending good $$ on every version that has come out on the market. If the problem is that the family tree is too big, then figure out a solution. It definitely isn't my computer- it is the software so someone needs to finally look at this issue seriously and come up with a solution.
I just bought a new computer this very week and although the program "initializes" and loads faster, it is still slow and crashes every few minutes. I've tried re-installing it. I've tried deleting file folders in the "App Data" folder, I've compacted the file as per the message that comes up when I try to re-open it after crashing.
I have 287K names and a few thousand photos. I have Windows 7 64bit with 6GB of Ram and a 1 terabite hard drive with broadband cable internet (which shouldn't matter).
I'm lucky to open the program and type in 3 or 4 facts/dates, etc. and it crashes, especially when navigating from name to name or adding a name. I'm completely fed up, especially after spending good $$ on every version that has come out on the market. If the problem is that the family tree is too big, then figure out a solution. It definitely isn't my computer- it is the software so someone needs to finally look at this issue seriously and come up with a solution.
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Re: FTM 2010 Starts Slow, Freezes Up
I had no choice but to update to FTM 2010 because my file hit 2GB and version 16 couldn't handle it. I have over 275K people and 4K media files. It takes FOREVER to open this program and with every click of the mouse during navigation or data entry, it takes anywhere from 30 seconds to 2 min to move to the next field (during which time it says not repsonding in the upper bar). This is totally unacceptable. And, my computer far exceeds the specs needed to run this program. I've used this brand for over 20 years and I'm getting fed up with it. Any ideas???
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