And I'm sure (not) that you have sent Feedback to MacKiev, with the details, so the engineering staff can verify/investigate.
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Re: Problems when Adding/Editing Notes and Resynching
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Re: Is Backup working properly?
Which version of Family Tree Maker created the backup file you are trying to restore to a working FTM tree file?
I would hazard a guess that you need to restore the backup file to a working FTM tree file using that same FTM version that created the backup file.
Why? Because generally there are a lot of programming and formatting changes when new program versions are released. That is why older program versions can not open files from newer program versions. And I would guess why a newer version can not restore an backup file made by an earlier version.
But reading your post again, could you may be confused about the instructions for getting started with FTM 2017?
What MacKiev is instructing us to do is:
Using your FTM version that your tree files are currently in, create a manual backup that includes the sync links (if you sync with online trees) and to include media. Save this backup to another hard drive or USB drive or in the cloud if you use such. That way not everything is on your hard drive and if something ever happens to the hard drive you have a copy of your file available elsewhere. I would suggest putting your backup(s) in a folder with something like "FTMverion_Backups_YearMonthDay" (with version being whatever the number is you are using like 2014 or 2012 and with Year Month Day in numbers) that way you know which version the files are to and what date it was. The backup is for preserving what you have in case there are any problems.
Having made a manual backup of all your tree files. You can install FTM 2017 if you haven't done so already. Installing it does not erase your earlier FTM versions on your hard drive. When you start FTM 2017 you will be opening and converting your FTM tree files not the backup files you just created. (Those backups are in case of emergency.) If FTM2017 doesn't see your FTM files, make sure it is looking in the Family Tree Maker file folder where FTM tree files are normally stored. Repeat for as many tree files as you have that you want to be in the 2017 format.
I'm a cautious person. So what I have done is after opening and converting my FTM tree files, I then do a manual backup of each tree file before even working on them. I have a large USB drive devoted to my FTM backups so each time I manually make a backup I have a folder named with the version and date and of course labeled backup. Personally I also make a manual backup without the media adding "nomedia" to the end of the filename FTM creates.
Though there is a setting option to have FTM backup your tree file after you close it, you still want to make manual backups occasionally. Like once a month or more often depending on how much you use a file. I make sure to do a backup before I sit down for long periods of working on a file and at the end of such sessions. Again they are saved to the USB drive. (It's also good to have a second place to save backups to (the backup to your backup) like another USB drive or an external drive. Of course if you backup your entire drive like we all should do often there is always that backup too. (Which would be of the tree files.)
LASTLY if I read the 2017 companion guide correctly, when FTM 2017 creates a backup with media the only media that is included in the backup are those media items located inside that FTM family tree file's Media Folder located in the Family Tree Maker folder. Earlier versions of FTM would backup up all media regardless of where it was stored on the hard drive. So if you don't save your files in the tree file's media folder you will have to make sure you are backing up those media files yourself.
If you are still having problems go to Software MacKiev's website, the support page, the Family Tree Maker section and type in Live Chat to get the instructions on how to start a chat session for FTM customer help. There is a schedule of hours of operation along with the time periods when they are generally less busy.
I would hazard a guess that you need to restore the backup file to a working FTM tree file using that same FTM version that created the backup file.
Why? Because generally there are a lot of programming and formatting changes when new program versions are released. That is why older program versions can not open files from newer program versions. And I would guess why a newer version can not restore an backup file made by an earlier version.
But reading your post again, could you may be confused about the instructions for getting started with FTM 2017?
What MacKiev is instructing us to do is:
Using your FTM version that your tree files are currently in, create a manual backup that includes the sync links (if you sync with online trees) and to include media. Save this backup to another hard drive or USB drive or in the cloud if you use such. That way not everything is on your hard drive and if something ever happens to the hard drive you have a copy of your file available elsewhere. I would suggest putting your backup(s) in a folder with something like "FTMverion_Backups_YearMonthDay" (with version being whatever the number is you are using like 2014 or 2012 and with Year Month Day in numbers) that way you know which version the files are to and what date it was. The backup is for preserving what you have in case there are any problems.
Having made a manual backup of all your tree files. You can install FTM 2017 if you haven't done so already. Installing it does not erase your earlier FTM versions on your hard drive. When you start FTM 2017 you will be opening and converting your FTM tree files not the backup files you just created. (Those backups are in case of emergency.) If FTM2017 doesn't see your FTM files, make sure it is looking in the Family Tree Maker file folder where FTM tree files are normally stored. Repeat for as many tree files as you have that you want to be in the 2017 format.
I'm a cautious person. So what I have done is after opening and converting my FTM tree files, I then do a manual backup of each tree file before even working on them. I have a large USB drive devoted to my FTM backups so each time I manually make a backup I have a folder named with the version and date and of course labeled backup. Personally I also make a manual backup without the media adding "nomedia" to the end of the filename FTM creates.
Though there is a setting option to have FTM backup your tree file after you close it, you still want to make manual backups occasionally. Like once a month or more often depending on how much you use a file. I make sure to do a backup before I sit down for long periods of working on a file and at the end of such sessions. Again they are saved to the USB drive. (It's also good to have a second place to save backups to (the backup to your backup) like another USB drive or an external drive. Of course if you backup your entire drive like we all should do often there is always that backup too. (Which would be of the tree files.)
LASTLY if I read the 2017 companion guide correctly, when FTM 2017 creates a backup with media the only media that is included in the backup are those media items located inside that FTM family tree file's Media Folder located in the Family Tree Maker folder. Earlier versions of FTM would backup up all media regardless of where it was stored on the hard drive. So if you don't save your files in the tree file's media folder you will have to make sure you are backing up those media files yourself.
If you are still having problems go to Software MacKiev's website, the support page, the Family Tree Maker section and type in Live Chat to get the instructions on how to start a chat session for FTM customer help. There is a schedule of hours of operation along with the time periods when they are generally less busy.
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↧
Re: Problems when Adding/Editing Notes and Resynching
I've had problems with many years with the upload of person notes from FTM (and the stability of notes in ACOM for that matter). So it's not a new problem.
ACOM tries to reformat the notes to meet some mysterious standard they have, which usually results in a loss of spaces and line breaks. If you have lengthy notes and are showing your trees on a website, as I do, this can be very frustrating. It appears that ACOM only reformats notes after the notes are edited and saved in ACOM, but that the notes uploaded from FTM usually stay OK.
My current approach - and the only way I can get my limited formatting to stay - is to *only* edit notes in FTM.
Of course most of the other 'notes' in FTM aren't in ACOM at all, so they're not uploaded and you'll lose them when and if you re-download your ACOM tree. For this reason - plus the tendency of FTM trees to get corrupted over time - I never use these other notes.
Andrew
ACOM tries to reformat the notes to meet some mysterious standard they have, which usually results in a loss of spaces and line breaks. If you have lengthy notes and are showing your trees on a website, as I do, this can be very frustrating. It appears that ACOM only reformats notes after the notes are edited and saved in ACOM, but that the notes uploaded from FTM usually stay OK.
My current approach - and the only way I can get my limited formatting to stay - is to *only* edit notes in FTM.
Of course most of the other 'notes' in FTM aren't in ACOM at all, so they're not uploaded and you'll lose them when and if you re-download your ACOM tree. For this reason - plus the tendency of FTM trees to get corrupted over time - I never use these other notes.
Andrew
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Re: FTM 2017...Notes Not Uploaded or Available to Make Online
See my note in your other thread, Linda. One issue I've also found (for years) is after synching, some things take some time to appear on ACOM, and this includes person notes.
I *only* enter person notes in FTM and never edit them in ACOM, because if I do they get reformatted into something horrible.
Andrew
I *only* enter person notes in FTM and never edit them in ACOM, because if I do they get reformatted into something horrible.
Andrew
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Re: link one copy of FTM2017 to more than one ancestry.com trees
Great! Thanks, BurgessDonnelly ... I'll give the Companion Guide a read ...
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↧
Re: FTM-Family sync not working
I'm on at least the 6th or 7th version of FTM. I have always found searching and working from within FTM woefully slow and clunky, when compared to searching directly.
I use FTM every day - but not as a browser.
I use FTM every day - but not as a browser.
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Re: Is Backup working properly?
Thank you for your help. You say"...... you need to navigate to that location. In the left pane of the window scroll up or down until you find the F: drive". Where are you navigating from? If I go to F Drive in "My PC" and click open the Application Initializing window just sits there for ever without anything happening.
↧
Re: Is Backup working properly?
Thank you for your help, much appreciated. The backup was created in FTM2017. FTM 2017 is the only version of FTM that I have now having moved 2014 to 2017 without any problems apart from the fact that 2014 would not open after the transfer but that is history so doesn't matter anymore.
You say that you back up to a USB drive so that means if you had to restore you would have to copy the file back to your hard drive. Those are the instructions in the Companion Guide. But what does that mean? Presumably they mean that the backup should be copied back to the FTM folder. If I just put the backup in C Drive then nothing happens when I click on it to open. The Application Initializing window just sits there forever without anything happening. I must be doing something wrong because it seems that others do not have any problems.
With Ancestry you could telephone for help and they were very good.
You say that you back up to a USB drive so that means if you had to restore you would have to copy the file back to your hard drive. Those are the instructions in the Companion Guide. But what does that mean? Presumably they mean that the backup should be copied back to the FTM folder. If I just put the backup in C Drive then nothing happens when I click on it to open. The Application Initializing window just sits there forever without anything happening. I must be doing something wrong because it seems that others do not have any problems.
With Ancestry you could telephone for help and they were very good.
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Re: FTM 2017 INITIALIZATION, SPEED AND REPORTS
David
One of the points that was made by MacKiev during beta testing was that it was proving to be much more large database friendly. One tester if I remember correctly had over 200,000 in their database which is larger than mine at 175,000.
I had to abandon FTM as my database keeper many years ago, but I have still updated and now have the 2017 Mac version which I run on a good spec iMac and MacBook Pro to carry out specific tasks.
The only improvement I can see is that it now only takes around six minutes to load and process my gedcom, which is now faster than its home program of Reunion can achieve. However when it comes to moving around it is just as slow as ever. Any thoughts of moving back, and really I prefered FTM remain on the back burner.
As far as KATHYMARIEANN's comments are concerned, the key point is not that tasks which would potentially be formidable on a larger database are either slower or do not complete, but that with no change other than updating the program, what was possible no longer, for her, is.
One of the points that was made by MacKiev during beta testing was that it was proving to be much more large database friendly. One tester if I remember correctly had over 200,000 in their database which is larger than mine at 175,000.
I had to abandon FTM as my database keeper many years ago, but I have still updated and now have the 2017 Mac version which I run on a good spec iMac and MacBook Pro to carry out specific tasks.
The only improvement I can see is that it now only takes around six minutes to load and process my gedcom, which is now faster than its home program of Reunion can achieve. However when it comes to moving around it is just as slow as ever. Any thoughts of moving back, and really I prefered FTM remain on the back burner.
As far as KATHYMARIEANN's comments are concerned, the key point is not that tasks which would potentially be formidable on a larger database are either slower or do not complete, but that with no change other than updating the program, what was possible no longer, for her, is.
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↧
Re: FTM-Family sync not working
Well I have sent sync error reports now for a week but after 4 hours on chat still do not have anything solid to fix the error or should I saw lack of error information the stops the sync. mine is now over 8 days without sync, afraid to work in case I lose whats done. $ chats and no confidence theat MACKEiv is any better than ancestry, now they can just blame each other. First solution was wait for tomorrow server overload, but that is just bulldust as its happened for over 7 days now. trying to sync at least once a day often more often.... almost ready to give up on FTM2017 its been an outright fail from our point of view......... looks nice but no substance in new sync......
↧
Re: FTM 2017 INITIALIZATION, SPEED AND REPORTS
David Abernathy Comments
"t would help if you were to give us some good spec's of your system.
Make and model of your system
How much RAM and empty disk space you have on your System Disk?
OS type and version?
32 or 64 bit OS?
What protection programs are running?
And other back ground programs, such email, social media, music, movies and etc.?"
David shown at the bottom of this post is some info about my system. I think it is a very strong system
I use Kaspersky for protection
I use AOL for E-Mail
I don't Synch and I don't have any "trees" on Ancestry.Com
I have minimal background programs running-- I have pared down these programs
and my Task Manager list is quite small
I do not have any Media within FTM and never have. All my media is stored in a set of MS Folders outside of FTM
FTM 2008 through 2014 were all quite slow and some reports would not run to completion FTM 2014 however did boot up very quickly
FTM 2014.1 and FTM 2017 were/are a different breed. They both took/take quite a bit of time to boot up, crashed quite frequently, sometimes go into never never land and were/are quite slow. FTM 2017 seems to be worse than FTM 2014.1
My basic point in my posts here is that over time The FTM software appears to be getting worse rather than better
MacKiev needs to take a hard look at the problems users are reporting about FTM 2017. I hope they don't spend a lot of time on Synch--My feeling is that this will be a never ending problem and will become worse as Ancestry and MacKiev go their own ways
I am hoping the will now concentrate on FTM itself ----since in my opinion it is still quite rudimentary and 1-lacks a strong set of analytical feature for users to analyze their data and 2- they need to strengthen/enhance their reports [as a trivial enhancement in their reports they need to have options everywhere for users to run "Cousin Free" reports if they desire to do so] They should also hire some operations research people to help them optimize their system and some human factors people to keep their reports "user friendly"
OS Name Microsoft Windows 10
Version 10.0.15063 Build 15063
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS 8700
System Type x64-based PC
System SKU XPS 8700
Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A07, 3/13/2014
SMBIOS Version 2.7
BaseBoard Manufacturer Dell Inc.
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 32.0 GB
Available Physical Memory 28.3 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 31.3 GB
C Drive 256 GB Solid State Drive – 102 GB used
D Drive 2.72 TB Hard Drive – 190 GB used
Displays 3 Dell Monitors – 2 of them are 27 inch and 1 is a 24 inch
"t would help if you were to give us some good spec's of your system.
Make and model of your system
How much RAM and empty disk space you have on your System Disk?
OS type and version?
32 or 64 bit OS?
What protection programs are running?
And other back ground programs, such email, social media, music, movies and etc.?"
David shown at the bottom of this post is some info about my system. I think it is a very strong system
I use Kaspersky for protection
I use AOL for E-Mail
I don't Synch and I don't have any "trees" on Ancestry.Com
I have minimal background programs running-- I have pared down these programs
and my Task Manager list is quite small
I do not have any Media within FTM and never have. All my media is stored in a set of MS Folders outside of FTM
FTM 2008 through 2014 were all quite slow and some reports would not run to completion FTM 2014 however did boot up very quickly
FTM 2014.1 and FTM 2017 were/are a different breed. They both took/take quite a bit of time to boot up, crashed quite frequently, sometimes go into never never land and were/are quite slow. FTM 2017 seems to be worse than FTM 2014.1
My basic point in my posts here is that over time The FTM software appears to be getting worse rather than better
MacKiev needs to take a hard look at the problems users are reporting about FTM 2017. I hope they don't spend a lot of time on Synch--My feeling is that this will be a never ending problem and will become worse as Ancestry and MacKiev go their own ways
I am hoping the will now concentrate on FTM itself ----since in my opinion it is still quite rudimentary and 1-lacks a strong set of analytical feature for users to analyze their data and 2- they need to strengthen/enhance their reports [as a trivial enhancement in their reports they need to have options everywhere for users to run "Cousin Free" reports if they desire to do so] They should also hire some operations research people to help them optimize their system and some human factors people to keep their reports "user friendly"
OS Name Microsoft Windows 10
Version 10.0.15063 Build 15063
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Inc.
System Model XPS 8700
System Type x64-based PC
System SKU XPS 8700
Processor Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A07, 3/13/2014
SMBIOS Version 2.7
BaseBoard Manufacturer Dell Inc.
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 32.0 GB
Available Physical Memory 28.3 GB
Total Virtual Memory 36.7 GB
Available Virtual Memory 31.3 GB
C Drive 256 GB Solid State Drive – 102 GB used
D Drive 2.72 TB Hard Drive – 190 GB used
Displays 3 Dell Monitors – 2 of them are 27 inch and 1 is a 24 inch
↧
Re: FTM Problems
Sorry David,
After all the hype of the beta testers and the improvement s to FTM2017 I will say I am very underwhelmed at the "improvements".
FTM 2017 is very slow and unstable on my system (Windows 7 Ultimate, Athlon 64x2 2.6ghz processor, 6 Gb RAM, Avast) with no additional programs in background. My db only has 38,000 individuals and no multi-media included. Just the simple task of entering or deleting a person causes an "unresponsive" message to appear.
I have uninstalled FTM2017, defragged the drive and re-installed, then defragged again, and I see no change in program response.
At least the FTM2014.1 seems to be functioning, but I have not tried the reports.
While I agree that RM7 has its own issues, that program has much more speed and functionality than FTM2017.
After all the hype of the beta testers and the improvement s to FTM2017 I will say I am very underwhelmed at the "improvements".
FTM 2017 is very slow and unstable on my system (Windows 7 Ultimate, Athlon 64x2 2.6ghz processor, 6 Gb RAM, Avast) with no additional programs in background. My db only has 38,000 individuals and no multi-media included. Just the simple task of entering or deleting a person causes an "unresponsive" message to appear.
I have uninstalled FTM2017, defragged the drive and re-installed, then defragged again, and I see no change in program response.
At least the FTM2014.1 seems to be functioning, but I have not tried the reports.
While I agree that RM7 has its own issues, that program has much more speed and functionality than FTM2017.
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Re: FTM-Family sync not working
I too am having problems with syncing. First message was:
Sync validation Failed
Family Tree Maker was unable to communicate with the Ancestry Family Sync Server...
and Unable to validate linked Ancestry Tree.
Sync validation Failed
Family Tree Maker was unable to communicate with the Ancestry Family Sync Server...
and Unable to validate linked Ancestry Tree.
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↧
Re: FTM 2017 INITIALIZATION, SPEED AND REPORTS
KATHYMARIEANN,
I have found FTM 2017 a little sluggish compared to 2014.1.
But, I can live with that. Synchronization is working for me.
Your Win 10 PC looks like one I wish I had. It is not the limiting factor.
Have your run Tools--> Compact on your tree with the "extended analysis" option checked?
PC based databases get corrupted a lot and this tool will often repair the internal links.
The rule of thumb with using this tool to repair a database, is to run it multiple
times until it finally says "Reduced file size by 0.0%".
I have found FTM 2017 a little sluggish compared to 2014.1.
But, I can live with that. Synchronization is working for me.
Your Win 10 PC looks like one I wish I had. It is not the limiting factor.
Have your run Tools--> Compact on your tree with the "extended analysis" option checked?
PC based databases get corrupted a lot and this tool will often repair the internal links.
The rule of thumb with using this tool to repair a database, is to run it multiple
times until it finally says "Reduced file size by 0.0%".
↧
Re: FTM 2017 Hints not working.
Here's another article about how Ancestry uses your DNA data.
https://thinkprogress.org/ancestry-com-takes-dna-ownership-r...
https://thinkprogress.org/ancestry-com-takes-dna-ownership-r...
↧
Re: Is Backup working properly?
Just clicking on the backup file will not restore it. As you say FTM just sits there not knowing what to do because it is not a working family tree file and it carries a different file extension to identify it as a backup.
So if your backup file is on a external drive/usb drive/what ever then Yes I would copy the file over to you hard drive. There is no harm in putting inside the Family Tree Maker folder. I would think when FTM restores the backup it should automatically put it inside the Family Tree Maker folder but I'm not positive on that so to be safe copy/move the backup file to the Family Tree Maker folder.
Now that the file is copied/moved to your hard drive, You first need to have your FTM program open/running so you will be in the Plan space with no family tree files open. If there is a tree open go to the menu bar (located under the select tree in the Workspaces bar) select the File menu and from the drop-down Close. This closes the tree.
Now to restore the backup file to a working family tree file, go to that same File Menu, from the drop-down select Restore...
Then you need to direct/show FTM where the specific backup file is that you want to restore to a working FTM file.
Follow any prompts that come up (I can't remember if/what those may be.)
Good luck
So if your backup file is on a external drive/usb drive/what ever then Yes I would copy the file over to you hard drive. There is no harm in putting inside the Family Tree Maker folder. I would think when FTM restores the backup it should automatically put it inside the Family Tree Maker folder but I'm not positive on that so to be safe copy/move the backup file to the Family Tree Maker folder.
Now that the file is copied/moved to your hard drive, You first need to have your FTM program open/running so you will be in the Plan space with no family tree files open. If there is a tree open go to the menu bar (located under the select tree in the Workspaces bar) select the File menu and from the drop-down Close. This closes the tree.
Now to restore the backup file to a working family tree file, go to that same File Menu, from the drop-down select Restore...
Then you need to direct/show FTM where the specific backup file is that you want to restore to a working FTM file.
Follow any prompts that come up (I can't remember if/what those may be.)
Good luck
↧
FTM 2017 will not sync and cannot upload large tree from Ancestry.
I have a 56 mbps upload speed and a hardwired connection. I had a computer expert at the house for the 5th and 6th sync failures. My small trees sync, but the large one fails each time. Since the new program failed to sync the Ancestry.com tree with the last FTM2014 copy, I tried to upload a copy of the same tree from Ancestry, which has grown in the last few months. FTM2017 cannot upload a tree and sync. The program does work with small trees, but not a large one. Has anyone found a way to reach customer service, or does anyone know someone who one can offer to pay for help? Thank you. Jack Dungan
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Re: FTM 2017 - Possible Explanation for failure to Upload and Link to Ancestry.
Have you found an answer to your difficulty. My small trees sync, but the large one fails every time. I cannot upload (or download) it from Ancestry.com to FTM2017. It works on it for 30 minutes and fails. I have a fast internet connection of 65mbps. I can think of no answer, and hope you have found a way to make yours work.
Jack Dungan
Jack Dungan
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Re: FTM-Family sync not working
Spent sometime on chat with FTM 2017 support. Here is part of the conversation.
Ian Ponting (14:21:46): Yes they both have the same name PontingsCanada
Ian Ponting (14:22:50): Got bumped when I logged onto Ancestry
Irene (14:48:55): Hi, my name is Irene. Please give me a moment to check your message and I will do my best to assist you.
Irene (14:50:36): So, you receive the error message "can't find.." right after you try to sync?
Ian Ponting (14:51:23): Yes
Ian Ponting (14:52:08): Both trees have the same name and worked up till Sunday I believe
Irene (14:54:13): Hm, which of your trees has more information? Or are they equal?
Ian Ponting (14:54:57): FTM Tree has more info. at this point
Ian Ponting (14:55:38): Not a lot of difference 3 or 4 records at most
Irene (14:56:04): I suggest re-uploading your FTM tree to Ancestry then
Ian Ponting (14:57:05): I will do that what happens to the existing Ancestry Tree?
Irene (14:58:06): It will still be there, you can delete it if you do not need it anymore
To be able to upload your tree, please export it first
Irene (14:58:21): The exported file will loose link to Ancestry
Irene (14:58:26): Open it and upload
Ian Ponting (15:00:48): Export from FTM to a Gedcom?
Irene (15:01:29): No, please click "file" -> "export" and choose FTM 2017 as your output format
Ian Ponting (15:03:45): ok running now
Irene (15:09:45): How is it going?
Ian Ponting (15:10:20): 58% exported
Irene (15:10:58): Okay
Ian Ponting (15:15:31): export completed
Ian Ponting (15:16:31): What is next? Open ancestry and imprt the file?
Irene (15:17:18): No, please close the current tree in FTM and import the file you just created while export
Ian Ponting (15:18:46): while exporting where?
Irene (15:19:14): When you were exporting, you created a copy of the tree, please find this copy
Ian Ponting (15:20:40): Yes I found it PontingsCanada_2017-07-25.ftmb. You want me to import this back int FTM2017?
Irene (15:22:33): Yes, please
Ian Ponting (15:32:45): FTM 2017 is taking a long time to initialize
Irene (15:33:34): Olkay
Ian Ponting (15:37:02): Still chugging away. Should it take this long?
Irene (15:38:20): It might
Irene (15:38:27): Please give it some time to process
Ian Ponting (15:54:15): ok. After program finishes how is it uploaded to Ancestry.ca?
Irene (15:55:13): When your tree is open, you will see a button "Upload and link" in the top right corner
Ian Ponting (15:55:39): ok thanks.
Irene (15:55:56): You are welcome :) Anything else I can do for you?
Ian Ponting (15:58:27): Not for the moment. Can I just leave the program initializing? Once done I'll verify both trees and then try synching (after changing a record or two)?
Irene (15:58:54): Correct
Ian Ponting (16:01:01): Ok I'll reconnect when all is done. At this rate it could be hours from now.
Irene (16:02:19): Is it still initializing on import?
Ian Ponting (16:02:53): Yes
Irene (16:03:22): That's taking too long, can you close the application and try importing again?
Ian Ponting (16:03:46): ok
Ian Ponting (16:17:32): I've run out of time. I'll leave it now and continue when I have time. Thanks for your help, If I have problems I'll connect to chat again.
Ian Ponting (16:17:36): Tnks
Ian Ponting (16:17:38): ian
Irene (16:17:56): You are most welcome!
Have a great day!
FTM 2017 kept initializing for a long time, I cancelled it. In FTM 2017 you cannot import a backup to make a new tree(no option to import an ftmb file) I now think she meant restore for whatever reason. Seems to be a rather convoluted way to upload a tree to Ancestry.com
I'll try some other method and as a last resort chat again with FTM2017
Ian Ponting (14:21:46): Yes they both have the same name PontingsCanada
Ian Ponting (14:22:50): Got bumped when I logged onto Ancestry
Irene (14:48:55): Hi, my name is Irene. Please give me a moment to check your message and I will do my best to assist you.
Irene (14:50:36): So, you receive the error message "can't find.." right after you try to sync?
Ian Ponting (14:51:23): Yes
Ian Ponting (14:52:08): Both trees have the same name and worked up till Sunday I believe
Irene (14:54:13): Hm, which of your trees has more information? Or are they equal?
Ian Ponting (14:54:57): FTM Tree has more info. at this point
Ian Ponting (14:55:38): Not a lot of difference 3 or 4 records at most
Irene (14:56:04): I suggest re-uploading your FTM tree to Ancestry then
Ian Ponting (14:57:05): I will do that what happens to the existing Ancestry Tree?
Irene (14:58:06): It will still be there, you can delete it if you do not need it anymore
To be able to upload your tree, please export it first
Irene (14:58:21): The exported file will loose link to Ancestry
Irene (14:58:26): Open it and upload
Ian Ponting (15:00:48): Export from FTM to a Gedcom?
Irene (15:01:29): No, please click "file" -> "export" and choose FTM 2017 as your output format
Ian Ponting (15:03:45): ok running now
Irene (15:09:45): How is it going?
Ian Ponting (15:10:20): 58% exported
Irene (15:10:58): Okay
Ian Ponting (15:15:31): export completed
Ian Ponting (15:16:31): What is next? Open ancestry and imprt the file?
Irene (15:17:18): No, please close the current tree in FTM and import the file you just created while export
Ian Ponting (15:18:46): while exporting where?
Irene (15:19:14): When you were exporting, you created a copy of the tree, please find this copy
Ian Ponting (15:20:40): Yes I found it PontingsCanada_2017-07-25.ftmb. You want me to import this back int FTM2017?
Irene (15:22:33): Yes, please
Ian Ponting (15:32:45): FTM 2017 is taking a long time to initialize
Irene (15:33:34): Olkay
Ian Ponting (15:37:02): Still chugging away. Should it take this long?
Irene (15:38:20): It might
Irene (15:38:27): Please give it some time to process
Ian Ponting (15:54:15): ok. After program finishes how is it uploaded to Ancestry.ca?
Irene (15:55:13): When your tree is open, you will see a button "Upload and link" in the top right corner
Ian Ponting (15:55:39): ok thanks.
Irene (15:55:56): You are welcome :) Anything else I can do for you?
Ian Ponting (15:58:27): Not for the moment. Can I just leave the program initializing? Once done I'll verify both trees and then try synching (after changing a record or two)?
Irene (15:58:54): Correct
Ian Ponting (16:01:01): Ok I'll reconnect when all is done. At this rate it could be hours from now.
Irene (16:02:19): Is it still initializing on import?
Ian Ponting (16:02:53): Yes
Irene (16:03:22): That's taking too long, can you close the application and try importing again?
Ian Ponting (16:03:46): ok
Ian Ponting (16:17:32): I've run out of time. I'll leave it now and continue when I have time. Thanks for your help, If I have problems I'll connect to chat again.
Ian Ponting (16:17:36): Tnks
Ian Ponting (16:17:38): ian
Irene (16:17:56): You are most welcome!
Have a great day!
FTM 2017 kept initializing for a long time, I cancelled it. In FTM 2017 you cannot import a backup to make a new tree(no option to import an ftmb file) I now think she meant restore for whatever reason. Seems to be a rather convoluted way to upload a tree to Ancestry.com
I'll try some other method and as a last resort chat again with FTM2017
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Re: FTM 2017 Hints not working.
I help adoptees and others seeking unknown parents and grandparents interpret their DNA. The working trees are all offline. I CAN'T take a chance on Ancestry having access to or accidentally making those trees public. The people we have have been researching have no idea they may be getting a "Surprise! You're a Daddy." message some time in the future. And not everyone put into the tree will turn out to be a positive discovery. Some will be false leads. Can you imagine the disaster that could ensue?
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