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Re: November 2018 update

November 28, 2018, 11:48 am
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Thank you for your response. I don't use FTM for research, either. And to be honest, I had a horrible experience syncing it with my Ancestry tree--caused entirely by Ancestry--so I haven't done that in years, either. Since my FTM is functioning without any problems, I have been curious as to what benefit might come from the update, or if I should, perhaps, leave well enough alone. Discretion being the better part of valor, I believe I'll skip the update for now.

Thanks again.
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Re: November 2018 update

November 28, 2018, 11:49 pm
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Well, it's up to you of course, but I've not heard of any widespread issues with this update, and while there's always a chance of introducing problems with any software change, generally updates do fix many existing faults. Certainly, for this update (unlike some earlier ones) MacKiev say "The 23.2 update is strongly recommended for all FTM 2017 users" and the list of changes includes a number of performance and reliability updates, including the syncing.

If you do decide to go ahead and update, you should of course take a full backup beforehand just to be on the safe side. There's a detailed help page about it, including a link to a detailed list of the changes, at https://support.mackiev.com/042649-Free-Update-232-for-FTM-2..., which might help you decide whether to go ahead.
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FTM 2017 update crashing

November 29, 2018, 2:18 am
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I have used FTM for many years and never a problem until now. Since the latest upgrade, I cannot enter any more data without the software crashing. I am having to go back to files created in 2014
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Non-ancestry.com sources uploaded from FTM17 as ancestry sources - remove "view source online" link?

November 30, 2018, 12:23 pm
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Kind of a complicated question, so please bear with me. A few years back I started using FTM14 and ancestry.com, and merged ancestry.com records into the FTM tree on my PC. Until I realized that sharing this tree with family on ancestry.com required them to pay for a membership to see the citation source information and media.

Since probably 90% of the citations can also be found on familysearch.org for free, I now do all my work on FTM (now FTM17) on my PC, don't sync with ancestry.com, and changed all my previous ancestry.com citations to reference familysearch.org citations. I periodically upload this tree from my PC to ancestry.com to share it with other family members.

I discovered that when I do this, several of the citations show up in the "Ancestry Sources" list in my online tree, rather than the "Other Sources" list (see attachment "ams sources list.jpg"). When I look at that citation in FTM on my PC, the only difference between these citations and the ones that upload correctly is the "edit citation" dialog box has a "View Source Online" link at the bottom left corner (see ams census.jpg).

After searching for a solution online, it appears this link is the result of my having previously merged this record years ago from ancestry.com, even though I have changed everything in the record including the web address for the citation source. In fact, if I click the "View Source Online" link in FTM, it goes to the correct familysearch.org web page.

So it looks like there's some piece of data in the FTM database for these citations that "remembers" this citation originally was an ancestry.com citation. So my question is - Is there a way to change these citations to remove this "View Source Online" link or the data that's causing it to appear here, which in turn appears to fool ancestry.com into thinking it's an ancestry.com source when it's not?

It's not a big deal to me, but sharing it with other family members is confusing - when they click "view" on the ancestry.com citation, they have to click "view citation details" to get to the details which show the proper URL on familysearch.rog for the citation.

Thanks for listening to my long rant. Any help anyone can give on how to fix this is appreciated.
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Size of sync file for Family Tree Maker

December 1, 2018, 5:45 am
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Hi,
After reading about lost trees on Ancestry, I'm considering buying FTM. My tree has 9,200 people in it and 11,000 records. Will it be able to sycn properly or am I just asking for trouble? Love to hear opinions.
Thanks!
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Re: Size of sync file for Family Tree Maker

December 1, 2018, 8:20 am
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My tree has 57,000+ individuals and 31,000+ media files associated. You'll find many people with similar or larger tress who have no trouble synching. It's not the size of the tree but other factors that give people problems. For example, there is a limit to the size of any one media file. The limit is around 15MB. Go ahead and take the plunge. There is very good chat-based technical support from Mackiev if you do run into problems.
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How to run old Family Tree Maker's family Archives CD's

December 3, 2018, 12:50 pm
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You must have an OLD version of Family Tree Maker (like version 6).
Install old version on a FLASH DRIVE OR AUXILIARY DRIVE (DO Not install on hard drive!). Open old version on drive you installed it on and create two people on the tree. Then you install CD with data of family tree maker in your CD drive. Then go to VIEW on Family Tree Maker and page down to : DATA CD then over to VIEW CD.
It will then open your data CD.
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How to enter names of royalty

December 5, 2018, 2:26 pm
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I have a question about how to enter into Family Tree Maker names listed in Royalty books as:
Herbert I, Count Vermandois
Beatrix De VERMANDOIS
Pepin, Count of Senlis
William the Conqueror
Charlemange
FTM has a place for the Given Name, the Surname and a Suffix. In these examples, what part goes in which of the 3 input boxes?

I really appreciate your help.
RR
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Re: FTM 2009 Reviews Requested

December 6, 2018, 6:31 am
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SAVE YOUR MONEY ... the most honest three words I can say about the 2009 program. Installed, tried to upload my database from Version 16 and lost over 200 family members. Totally unacceptable! Change is good but not for this program. Takes forever to load, hard to navigage around in and just over-all lousy program. If you want a good program buy (or continue with) Version 16 - easy to use and you'll love it.
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Re: How to enter names of royalty

December 6, 2018, 10:23 am
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I entered the titles and / or qualifies (e.g. "The Great") in the person notes for the individual.

I look forward to any responses with a better approach.
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Re: How to run old Family Tree Maker's family Archives CD's

December 6, 2018, 12:06 pm
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OR you can Search the internet for "Family Archive Viewer". The latest version was 11 something. It is no longer supported but will work on most windows systems. This is a reader only and does not integrate with FTM or other genealogy programs, but you can manually cut and copy information into your tree program

The data on those old disks have mostly been absorbed into the Databases on Ancestry, so there is really little to gain by searching them.
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FTM 2017, December update

December 6, 2018, 12:42 pm
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Has anyone had problems with the FTM update that was emailed earlier this week? I ran the update and now 1 of my 3 files will not convert. FTM support has not been able to resolve the issue. Just wondering if anyone else has had this problem??
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Re: FTM 2017, December update

December 6, 2018, 4:43 pm
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If you are not in a beta test group then I think you mean the September Update. Hopefully you followed the backup procedures before updating.

The Jul 2017 Software MacKiev release 2017 (23.0.2.1343) build 1343
The first update released in Feb 2018 2017 (23.1.0.480 ) build 480
The second update released in Sep 2018 2017 (23.2 .0.540) build 540 [also seen as build 1540]
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Re: FTM 2017, December update

December 6, 2018, 4:48 pm
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"FTM 2017, December update "

It's 2018, now, and nearly 2019.
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Re: How to enter names of royalty

December 6, 2018, 4:58 pm
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A royal title is not a name.

Edward VIII was Edward Albert Christian George Andrew Patrick David.

George III was George William Frederick of the House of Hanover.
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Re: FTM 2017 update crashing

December 6, 2018, 5:05 pm
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I am having the same issues - has anyone replied or has it in any way been resolved. I am now also experiencing very slow running and no copy / paste functionality in some of the fields.
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Re: FTM 2017 update crashing

December 6, 2018, 5:39 pm
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Re: FTM 2017 update crashing

December 6, 2018, 5:39 pm
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What version is listed in the Help and About
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Re: FTM 2017, December update

December 6, 2018, 10:32 pm
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BurgessDonnelly

I think you didn't follow the comma. The person is referring to Family Tree Maker 2017 and an email with an update notice he/she received last week aka December and mistakenly referred to it as the December update to which I provided the correct update times (months) and version build numbers.

Or if you are referring to the version number being stalled at 2017 which doesn't really help the initial poster ... I'm fine (and I think most are) with Software MacKiev working on updates -- they do not cost us money. Upgrades aka 2018 or 2019 etc. cost money and for upgrades I prefer cool, usable and desired features and tools not just fixes that are necessary because two different companies are trying to get two different products to work together well which is not so easy to do when one company is updating/changing structure and the other company has to try to keep up.

mldraper1:
As far as accessing a file from a former version, again some of it depends on having made a current backup before updating the file. Also if that tree file is not synced to an online tree it is a little easier to deal/play with problems than a tree file synced to an online tree.

mldraper1 try LiveChat again, perhaps you will get a different rep who will have better insight and if the rep you're talking to is not so helpful ask to chat with another.

This is what I have thought of which LiveChat may have already suggested. If that tree file is not synced to an online tree and you have another computer you could try install FTM2017 there up to the version you were using prior to the update, copy your backup file of that tree file (the one you made before trying to open the file in the update) to that computer and restore the backup there. (You might want to adjust the tree file name in order to easier to see which is the tree file you are and hopefully do correct.) And then follow the normal fix steps. Compact the file, etc. Then in order to update the file on the original computer you need to transfer/copy that FTM2017 tree file and associated media folder to the original computer (not a backup file) and then try to access/update the tree file from your updated FTM on the original computer. BUT if your tree is synced to an online tree it is a bit more difficult in order to keep the sync and not accidentally break it.

You didn't mention the size of the tree file that is having the problem.

Good Luck
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Re: FTM 2017, December update

December 7, 2018, 11:51 am
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Thank you for the suggestions. LiveChat wanted me to download my tree, but I do not sync to an online tree. I did hear back from support today and they were able to convert my file at their end, which is great news. Still not sure why it happened though.
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