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Can't Ignore Records

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I have FTM 2012 and when I click on the leaf for hints, some obviously don't match up. Next to the merge button is the 'ignore record' button, but it's grayed out and doesn't do anything when I click it. I have a record selected whenever I do this, and I'd really like to clean up my hints as I have several hundred but I can't make any of them go away. Any thoughts?

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