My experience with this issue, is to go to TOOLS / OPTIONS / INTERNET SPEED - confirm your connection speed - click OK - and in the few times this has happened to me - my connection / dashboard has then been re-established.
There is an error box that sometimes comes up "Not Connected to Ancestry" and it asks for a password to get reconnected - but seldom does this happen. More common is - as you say - you just lose connection.
Please give my above suggestion a try - and let us know if it worked for you also.
Cheers : Lindsay
There is an error box that sometimes comes up "Not Connected to Ancestry" and it asks for a password to get reconnected - but seldom does this happen. More common is - as you say - you just lose connection.
Please give my above suggestion a try - and let us know if it worked for you also.
Cheers : Lindsay