I have had lots of trouble with FTM for the Mac.
Sync problems, people moving, being duplicated etc.......
Each time I have a problem - I email the 'help desk' I must have almost 20 emails with queries. Fortunately, I think that all my questions have been sorted. One problem at the moment I have, is that records I have downloaded to the Ancestry Tree have vanished - when the record is there, the Ancestry logo shows, if it has gone there is what looks like a piece of paper showing, now I don't know if this has anything to do with the sync, or is Ancestry?
I have found I have to repeat tasks, which is frustrating to say the least!
I am not sure if the sync works from FTM to Ancestry - didn't last time I tried, so now I work from Ancestry.
I did manage to produce a couple of Register Reports with all the facts as I wanted them - so something is working!!
Sync problems, people moving, being duplicated etc.......
Each time I have a problem - I email the 'help desk' I must have almost 20 emails with queries. Fortunately, I think that all my questions have been sorted. One problem at the moment I have, is that records I have downloaded to the Ancestry Tree have vanished - when the record is there, the Ancestry logo shows, if it has gone there is what looks like a piece of paper showing, now I don't know if this has anything to do with the sync, or is Ancestry?
I have found I have to repeat tasks, which is frustrating to say the least!
I am not sure if the sync works from FTM to Ancestry - didn't last time I tried, so now I work from Ancestry.
I did manage to produce a couple of Register Reports with all the facts as I wanted them - so something is working!!