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Unable to sync Family Tree Maker

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I installed Family Tree Maker this summer and the tree I linked was working fine until ten days ago. The sync failed, but shortly before it did I would get a message every once in a while that the tree was unlinked. If I backed out and closed the file it would sync. Eight days ago I down/uploaded again and it worked for two days then it too failed. Have unlinked, and downloaded twice since yesterday the first tree was linked then showed unlinked. Same for the latest. Would really prefer not to break this tree apart unless it's the only option as I have shared ancestors. Elizabeth

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