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Ian Smyth
17:48
name: Ian Smyth
email:
grandadsmyth@hotmail.comHello .. is anyone there??
When using the Mackiev 2014.1 on Windows 10 on my PC, the BRANCH EXPORT feature works fine. When the tree is uploaded all the media is said to be originally contributed by ME and not the real person.
I am getting many complaints by other users that I am stealing their credit for their hard work in sourcing media
What can I do??
Alex
17:48
Hi Ian, my name is Alex. I will be glad to assist you today. Please give me just a minute to check your Technical Support request in more detail.
Ian Smyth
17:53
There is nothing I can do about this new BRANCH EXPORT tree I have uploaded now except take it down.
Alex
17:53
Please let me know more about the media files. Where did they come from?
Ian Smyth
17:55
They are the ones I have accumulated over the years on Ancestry.com which I have saved from other members trees. On my Ancestry tree you always see the ORIGINAL donator. This does not happen with the Mackiev Program where every media is changed to my name on the UPLOAd date.
Alex
17:59
I see, one moment, please.
18:05
Ian, I'm sorry to say that that's how it works. As you have uploaded a new tree, the media files will be considered by the system as new, coming from the user who uploaded it
Ian Smyth
18:07
Well this is just a waste a feature. It cannot be used because of this reason, and many times members contact the original donator if there is any query with the media. There is NO point in using it with media. I suggest you advise people to just upload a blank GEDCOM and forget about the Media. This will be VERY unpopular.
Alex
18:07
I am sorry for the inconvenience, Ian. I will forward your complaint to my supervisor.
Ian Smyth
18:09
I will forward this response to all members I can, to avoid using your program who want to upload tree without any media. I mean WHAT is the point?? I know it's not your fault personally, but this is nuts. Thanks for trying to help me today ALex.
Alex
18:10
So sorry again. I wish I was of more help.
You are most welcome.ease read this..