You must contact support with this either by phone or by email.
This is a user-to-user board and reporting problems here will get you tea, sympathy and some things to try but notifying support is the only sure way of bringing it to their attention.
http://www.familytreemaker.com/Support/Contact
Rosemary
This is a user-to-user board and reporting problems here will get you tea, sympathy and some things to try but notifying support is the only sure way of bringing it to their attention.
http://www.familytreemaker.com/Support/Contact
Rosemary