This behavior scared me awhile back until I found an option to show or not show fact media and notes. I still don't know how they got turned off in my particular case. I think they are a fact by fact option, but they might be global - I'm not going to try to find out!
At the person's Person Tab in the People Workspace, select the appropriate fact you are missing info for.
Now, look at the right and see a button called "options"
At the bottom of the menu presented is a toggle switch for:
Show Fact Media
Show Fact Notes
Are both of those checked? If not, check them to turn on.
__________________
If that doesn't solve the problem, come back and explain specifically what fields of the fact are showing and missing.
At the person's Person Tab in the People Workspace, select the appropriate fact you are missing info for.
Now, look at the right and see a button called "options"
At the bottom of the menu presented is a toggle switch for:
Show Fact Media
Show Fact Notes
Are both of those checked? If not, check them to turn on.
__________________
If that doesn't solve the problem, come back and explain specifically what fields of the fact are showing and missing.