Re: Script Errors in FTM 2012

Good suggestions.

No problems with IE. Downloaded Microsoft updates. Cleared cache & history. Upgraded IE to 10. Adjusted security to enable most items. Cleared FTM dashboard check, then relaunched and checked all again. Still having problems with FTM.

Same ISP for ten years. Not running any extra security software. No other problems with any other software.

Error consistently is 's_gi' is undefined. I viewed the page source and the html/javascript is:

....a class="acctHelp" onclick="var s=s_gi('myfamilyancestry');s.tl(this,'o','Global Help');" href="http://ancestry.custhelp.com/app/home">Get Help...

Seems it is javascript on public member trees for the "Get Help" button. Again, this only happens on public member trees. I've tried several different trees from FTM and receive the script error. Opened the same trees using IE, Chrome, and Firefox with no errors. Opened only Ancestry.com within FTM and no errors from the home page. I do receive a script error when I click the "Get Help" on ancestry.com within FTM.

Any other suggestions?