"While I don't have much hope that the "Support Team" has the authority to answer questions like this, perhaps the Mr. or Ms Higgins in the Copy field would have enough sufficient authority to allocate resources to this problem."
Meilanie Higgins-Community Manager at Ancestry.com
http://www.linkedin.com/pub/meilanie-higgins/26/415/2ab
Meilanie Higgins-Community Manager at Ancestry.com
http://www.linkedin.com/pub/meilanie-higgins/26/415/2ab