Do you mean the Relationship Chart doesn't start with the common ancestral couple at the top when you select the actual cousin relationship? And there is no couple in the middle of the list at the dialog box that is in bold?
Can you get both parties to show their grandchild relationship from the couple you know to be the nearest common relative - or from the top-of-line ancestor in their line?
Can you get both parties to show their grandchild relationship from the couple you know to be the nearest common relative - or from the top-of-line ancestor in their line?