From Michelle Pfister for Ancestry at the Ancestry Blog - which is open until 14 Feb for further comments:
http://blogs.ancestry.com/ancestry/2012/01/31/family-tree-ma...
"Michelle PfisterFebruary 8, 2012 at 4:54 pm
It is a frustrating experience to have complications with your tree, and we are sorry to hear about the concerns of those who are commenting here. While there are several concerns mentioned, the large majority of people are successfully syncing their tree without any issues. We are able to see this success in our monitoring systems.
Having said that, I realize that this news doesn’t help if you’re the one having trouble with your tree. Troubles with the Syncing system can be related to specific tree arrangements, or hardware issues. It will help us to resolve the issues you’re seeing if you’ll give details to our Member Support. Toll-free support can be reached at 1-800-ANCESTRY (262-3787). Thank you."
I am sure all of you having "complications" with FTM 2012 will be relieved to know that you are in the minority, and that it is your data / hardware, that is causing you your 'complicated' issues with FTM 2012.
Apologies for the sarcasm here.
So much about Ancestry and its products is great : but FTM 2012 will be remembered as Ancestry's "MS VISTA" offering.
Lindsay
http://blogs.ancestry.com/ancestry/2012/01/31/family-tree-ma...
"Michelle PfisterFebruary 8, 2012 at 4:54 pm
It is a frustrating experience to have complications with your tree, and we are sorry to hear about the concerns of those who are commenting here. While there are several concerns mentioned, the large majority of people are successfully syncing their tree without any issues. We are able to see this success in our monitoring systems.
Having said that, I realize that this news doesn’t help if you’re the one having trouble with your tree. Troubles with the Syncing system can be related to specific tree arrangements, or hardware issues. It will help us to resolve the issues you’re seeing if you’ll give details to our Member Support. Toll-free support can be reached at 1-800-ANCESTRY (262-3787). Thank you."
I am sure all of you having "complications" with FTM 2012 will be relieved to know that you are in the minority, and that it is your data / hardware, that is causing you your 'complicated' issues with FTM 2012.
Apologies for the sarcasm here.
So much about Ancestry and its products is great : but FTM 2012 will be remembered as Ancestry's "MS VISTA" offering.
Lindsay