Is it possible that you are losing internet connection during the sync process ?
Are you seeing all the usual details in the Ancestry Web Dashboard on that PLAN screen ?
Also on your PLAN screen it shows under "Ancestry Trees" your tree name and two arrows : Up / Down ?
Have you been to Ancestry website and confirmed that your tree there (although not yet in sync) also says "Linked to Family Tree Maker" ? You can see that by clicking on the FAMILY TREES button on the top toolbar.
Have you set your Internet speed in the TOOLS / OPTIONS in FTM 2012 ?
Ancestry servers must be very busy at the moment with the new FTM 2012 sync feature, but that shouldnt be a reason for your "sync error" message.
If you are still having the problem - are you trying to sync from FTM 2012 to Ancestry online ? Uploading a new tree ? Syncing with an existing online tree ?
Cheers : Lindsay
Are you seeing all the usual details in the Ancestry Web Dashboard on that PLAN screen ?
Also on your PLAN screen it shows under "Ancestry Trees" your tree name and two arrows : Up / Down ?
Have you been to Ancestry website and confirmed that your tree there (although not yet in sync) also says "Linked to Family Tree Maker" ? You can see that by clicking on the FAMILY TREES button on the top toolbar.
Have you set your Internet speed in the TOOLS / OPTIONS in FTM 2012 ?
Ancestry servers must be very busy at the moment with the new FTM 2012 sync feature, but that shouldnt be a reason for your "sync error" message.
If you are still having the problem - are you trying to sync from FTM 2012 to Ancestry online ? Uploading a new tree ? Syncing with an existing online tree ?
Cheers : Lindsay
