There seems to be a lot of discussion about FTM problems and connectivity to ancestry. Most of the problems with FTM may have to do with Ancestry upgrading their AWS server infrastructure. This blog isn't the best pace for answers or solution (although there is expertise here).
For FTM Help from Software Mackieve, you can go to their live chat support experience at: https://www.mackiev.com/techsupport/ftm/livechat.html
If your a Facebook member (and if not you should be). The following groups are very helpful.
Family Tree Maker Users: This group is loaded with experts on FTM and is monitored by Software Mackiev support staff.
https://www.facebook.com/groups/FamilyTreeMakerUsers/?ref=br...
Ancestry WebSite Users:
https://www.facebook.com/groups/337479316729601/
Ancestry: this is Ancestry.com's page for announcements:
https://www.facebook.com/AncestryUS/
I hope this helps.
For FTM Help from Software Mackieve, you can go to their live chat support experience at: https://www.mackiev.com/techsupport/ftm/livechat.html
If your a Facebook member (and if not you should be). The following groups are very helpful.
Family Tree Maker Users: This group is loaded with experts on FTM and is monitored by Software Mackiev support staff.
https://www.facebook.com/groups/FamilyTreeMakerUsers/?ref=br...
Ancestry WebSite Users:
https://www.facebook.com/groups/337479316729601/
Ancestry: this is Ancestry.com's page for announcements:
https://www.facebook.com/AncestryUS/
I hope this helps.