FTM 2012 was installed and working well on my Windows 8 desktop. After installing the 'required' update for FTM, FTM no longer works. When I click on the icon, nothing happens. After reading the support items, I uninstalled and reinstalled FTM several times, trying it after each reinstall.. no good result.
I called support, and after several minutes of the answering analyst checking with her supervisor, I was told I would receive by email some pertinent articles. Unfortunately, the articles were the same I'd reviewed and followed prior to making the call to support.
Only other item installed recently were the December Microsoft Security patches.
I called support, and after several minutes of the answering analyst checking with her supervisor, I was told I would receive by email some pertinent articles. Unfortunately, the articles were the same I'd reviewed and followed prior to making the call to support.
Only other item installed recently were the December Microsoft Security patches.