I suspect that it has something to do with whatever interface they are using to retrieve the data from the database. It's either timing out and not informing the user or the query is just getting stuck somewhere. I've had better results with FTM 2012, but only after completely uninstalling 10 and 12 and then installing 12 again. There are times that it looks like the data retrieval is stuck again but so far it's usually completed after 5-10 seconds at the most.
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