Began using FTM last year specifically because of the ability to direct scan into an individual's record. I had a 6 year old Lexmark printer and all was well, until 3 weeks ago when I purchased a new Lexmark "all in one" (traded in the old one). When I scan I get the message "device not found"...Lexmark has spent hours in my computer remotely and advised I should contact FTM. FTM states the parameters of the printer are not compatible with the software. I asked for a list of "compatible" printers and was told there is no list. Okay, what are the Parameters, what should I look for, I was advised a list was not available.
I have tried the Lexmark Pro915, Pro715 and a Dell all in one "no device found". I called FTM again they said to upgrade to FTM 12 as significant changes had been made and that "might" solve the problem. I did, it didn't. Can anyone recommend a printer/scanner that might resolve this issue for me.
Thanks
I have tried the Lexmark Pro915, Pro715 and a Dell all in one "no device found". I called FTM again they said to upgrade to FTM 12 as significant changes had been made and that "might" solve the problem. I did, it didn't. Can anyone recommend a printer/scanner that might resolve this issue for me.
Thanks