The only next step I can think of is to call ancestry. Click on the Help button in the upper right to find their 800 number.
If you are not satisfied when you call, try calling later and getting a different support person. Some are new, some are old, and some are just unknowledgable.
If you are not satisfied when you call, try calling later and getting a different support person. Some are new, some are old, and some are just unknowledgable.